Refund policy

To be eligible for a refund, your item(s) must be unopened and in its' original packaging. You’ll also need a receipt for proof of purchase within the last 30 days. 

To start a return,  contact us at returns@aromagoat.com.This email address is for CUSTOMER RETURNS ONLY. Please note that returns will need to be sent to the following address: 

Returns
Order # (Include your order number)
5 Plant Avenue
Hauppauge, NY 11788

Damages and issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

We cannot accept returns on gift cards or merchandise that has been opened/used.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

All unopened orders can be returned up to 30 days after the ship date for a full refund minus shipping charges. If you would like to return a product from your order simply send the product back to the address above in its original packaging. You can expect a refund within one billing cycle of the receipt of your returned product. 

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.